Refund policy

We want you to love every UBRF purchase but if something isn’t quite right, we’re here to help.

Eligibility:

Returns are accepted within 14 days of delivery for unused items in original condition.

Non-Returnable Items:

For hygiene and safety reasons, certain items may not be eligible for return.

Damaged or Incorrect Orders:

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number.

Refunds:

Approved refunds will be processed back to the original payment method.

Shipping costs are non-refundable unless the error was on our side.

 

FAQ's

Do you accept returns?
Yes. We accept returns within 14 days of delivery for unused items in their original condition.

How do I request a return or exchange?
Please contact us through our Contact page or email us directly with your order number and reason for return.

Are shipping costs refundable?
Shipping fees are non-refundable unless the item received was damaged or incorrect.